We will initiate your order on the same day upon receiving it and dispatch it on the next business day or sooner. This is the fastest process.
Australia Post and Couriers Please are our shipping partners for the deliveries in Australia and we work together with Australia Post, DHL, and UPS for international shipping.
You will receive a notification via e-mail from the courier company once we initiated your delivery and then, it is fully trackable.
You need to follow courier company’s instructions such as requirement of a signature on delivery. Sydney Yarn will not accept responsibility for any parcel that is lost or damaged due to customer’s ignorance.
We are using standard shipping on all orders. Express shipment is available on request at extra cost.
Domestic deliveries take 2-3 business days and international deliveries are taking between 5-30 business days depending on arrival country. Our shipping partners are experiencing delays due to COVID-19.
Customs and Import duty may apply to orders for delivery outside of Australia and are levied by the destination country. At this case, The customer will be liable for all import duties, customers and local sales taxes levied by the destination country.
If the order is refused, the customer will be responsible for the original delivery charges, any applicable tax and duty charges and the cost of returning the package.
We will help you if there is a delivery or tracking problem. Please contact us if it happens unlikely.
We reserve the right to reject FREE SHIPPING for the items ordered from difficult to access RURAL areas. If it happens, we will let the customer know immediately. In this case, we can refund the money, or arrange the shipment at an agreed price.
We do not refund money for “change of mind” purchases. However, if you are not satisfied with your purchase, any item purchased at Sydney Yarn can be exchanged under the following conditions:
If you wish to claim a faulty item, it can be refunded under the following conditions:
If you received a damaged package with defective items in it, please contact us immediately as we always make sure the items and packages leave our warehouse with no damage.
If you received a wrong item, please let us know immediately to resolve this issue.